Privacy Policy

[15.08.2022]

At Dairy Diary we respect your privacy. We are committed to securely protecting and processing your personal information. Our aim is to be transparent about how and why we process your data.

We are responsible for personal data collected on this website and other related websites; on our mobile applications and through the various media platforms we use. Your opinions, comments and questions about your data is important to us and we would love to hear from you.

If you have comments or questions about your privacy or this policy, email us at enquiries@dairydiary.co.uk If you have comments or questions about anything else, contact us.

What data do we collect about you?

We collect data directly from you when you complete a form, register or visit our website, or contact us by phone or email. We collect information when you call us or send us any correspondence, when you voluntarily complete customer surveys, provide feedback and participate in competitions. We also collect information about your internet connection and internet domain if you allow us to. We use cookies to collect information about our website usage and traffic. If you arrived at our site by clicking a link or from another website, we will collect information about the URL of the linking page.

Information we collect may include:

• Personal data which includes your name, contact details, payment details, the transaction details
• Any information you include in the correspondence you send to us
• Website usage information such as your IP address, browser type, page views and information as your use of our website (e.g. frequency and timing)

Why do we collect your data?

The purpose of collecting your personal data is to

• fulfil our contractual obligation to you
• deliver you a good service and always strive to improve it
• provide you with information on products and services that you have consented to receive
• provide information which we think is important to you or that we think you’ll find useful.

The purpose of collecting data on our website usage and traffic is to

• understand the way you interact with our website
• and enhance our site’s overall design, layout and functionality
• ensure you constantly enjoy the products and services we offer online

On what basis do we process your data?

When you order one of our products, we process your personal data (such as name, email, postal address, phone number and bank/card details) to fulfil your order. The basis on which we process your personal data in this regard is to fulfil our contractual obligation to you. When you give us permission, we will use your contact details such as email, postal address or phone number to communicate information we feel may be of interest to you. Such information may include promotions, offers, new products and service updates. The basis on which we process your personal data in this regard is your consent.

If you do not wish to receive these marketing communications, you will be given the opportunity to unsubscribe when completing a form or by clicking on the unsubscribe link at the bottom of the marketing email. You can also contact us.

Only when you give us permission, we will share your email, postal address or phone details with selected partners . The basis on which we share your details in this regard is your consent. If you do not wish for us to share your data you can withdraw your consent at any time by sending an email to enquiries@dairydiary.co.uk

There are other instances when we may process your personal data and they are listed below.

• where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for you such as service notifications
• to enhance the security of our network and information systems
• to better understand how you interact with our websites
• to determine the effectiveness of promotional campaigns and advertising.

The basis for which we process your data in the manner described above is for legitimate business interest.

Whenever we process data for our legitimate business interest, we always ensure that your Personal Data rights are protected. We may process your personal data for our legitimate business interests up to two years after your last interaction with us. You have the right to object to this processing.

Please bear in mind that if you object to this processing, it may affect our ability to carry out certain tasks for your benefit.

We may share your information with our suppliers to fulfill our contractual obligation to you or for other purposes described above. We ensure that our company adopts the most effective and secure technological equipment and processes when handling your data.

We may also share your data with the government, security or enforcement agencies to comply with legal obligation or to protect your vital interest or those of other natural person.

How long do we keep your data?

We will not retain your personal data for longer than is necessary for the purpose for which it is provided. For legal purposes, we will keep your account and transaction data for six (6) years after the completion of our contract.

What rights do you have regarding your data?

You have the right to

• request access to your personal data
• request information about how we use your data
• rectify or update your personal data to ensure it is accurate
• request a copy of the information we hold about you
• ask us to stop processing your data
• ask us to erase or delete all information we hold about you
• ask us to transfer your data in a reasonable format .

You can enforce your data rights above by sending a letter to our registered address or by email to enquiries@dairydiary.co.uk

In some cases, we may require you to verify your identity when enforcing your data rights. If this is necessary, we will provide more information about how to verify your identity when you contact us. 

A cookie is a small file which is placed on the user’s hard drive or server during a website visit. We use cookies to enable basic site functionality, to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Whilst some of our cookies are required to keep our site running, you have the opportunity to disable others.

Core Cookies (required)
These cookies are required for basic site functionality and are therefore always enabled.
WordPress uses cookies to identify customers’ sessions which are used for interactions with Woo Commerce, our e-commerce platform. These cookies are required for basic checkout functionality and are therefore always enabled.

Third parties

Google Analytics: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, how you arrived at the site and the pages visited.

In order to provide the best possible level of service, Dairy Diary uses reputable third-party Remarketing Solutions to advertise across the Internet, including Meta Inc. These solutions will display ads to you based on what parts of the Dairy Diary website you have viewed by placing an optional cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. Remarketing solutions allow us to tailor our marketing to better suit your needs and only display adverts that are relevant to you.

Dairy Diary uses reputable third parties to deliver the e-mails you may receive from this site. These third parties use unique identifiers and invisible images (often called “pixel tags” or “clear GIFs”) to perform message open sensing, message format sensing, and click through sensing on behalf of Dairy Diary in order to bring you more relevant information.

Managing cookies

You have the right to opt-out of cookies and pixel tags at any time.

Your Cookie Preferences

You can:

• Opt out of cookies usage and pixel tags on this website by clicking on the Cookie Settings buttons on the site Cookie banner
• Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Browser settings
if you wish to restrict or block the cookies which are set by our websites, you can do this through your browser settings. aboutcookies.org contains comprehensive information on how to delete cookies on a wide variety of browsers.

You may be able to use the site if you set your browser not to accept cookies. However, any saved settings or certain features and content may not be available to you. Further information on the use of cookies can be found at: cookiecentral.com.

How to complain

We are keen to hear your complaints or comments about the way we have handled your data. Please contact us either by email to enquiries@dairydiary.co.uk or via letter to PO Box 482, Crewe, CW1 9FG

If you’re not satisfied with the way we’ve handled your complaint or request, you have a right to complain to the Data Protection Regulatory Authority.

If you’re based in the UK, contact the Information Commissioners Office via this link https://ico.org.uk/make-a-complaint/

If you’re based in France, contact the Commission Nationale de l’Informatique et des Libertés (CNIL) via this link https://www.cnil.fr/fr

If you’re based in Germany, contact Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit via this link https://www.bfdi.bund.de/DE/Home/home_node.html

For other EU and EEA residents your data protection regulator can be contacted via the information provided https://edpb.europa.eu/about-edpb/board/members_en

 Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on our websites. We may additionally notify you of changes by email.